BPEL Workflow:Notification does not send message in e-mail body, instead sends as attachments

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Oracle(R) BPEL Process Manager - Version: 10.1.3.1.0

Symptoms
when configuring the Notification Settings in an Oracle BPEL Workflow to notify participants by email, the message content appears in the email attachment leaving the email body blank. This is in contrary to the expected behavior where the message content will appear in the email body.

Cause
Bug 5898695

When an Oracle Workflow notification email is viewed via Microsoft Outlook, only the email header is seen and not the body. This situation usually occurs when the using Microsoft Exchange as the email server and Microsoft Outlook as the email client.

Solution
1. Download and review the readme and pre-requisites for Patch 5898695

2. Ensure that a backup of the system is made before applying the patch.

3. Apply the patch in a test environment.

4. Retest the issue.

5. Migrate the solution as appropriate to other environments.

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